Insurance Companies

Insurance companies issue insurance policies to applicants. The chief decision-makers within these companies are the insurance underwriters, who are often supported by a staff of experts. Typically, an underwriter initiates the request for confidential information from the applicant prior to issuing a quotation for the insurance policy requested.

When insurance companies need confidential information from applicants in order to prepare quotations for new insurance policies, Keyfacts is there to help. We are the hub of the process, gathering, verifying and delivering the relevant information required for a new life, disability, critical illness, long-term care or mortgage insurance policy.

When the underwriting team decides that additional medical information is needed, they can contact Keyfacts to obtain an Attending Physician Statement (APS) from the applicant’s doctor or medical institution.

Your challenges:

You need to get back to the applicant as soon as possible with an insurance policy quotation. In the case of life, disability, critical illness, long term care and mortgage insurance policies, additional confidential information is often needed in order to issue such a quote. The tasks are many:

• Locate the applicant’s doctor or assistant,


• Get in touch with the applicant's doctor,


• Handle payment or pre-payment to the doctor, as required,


• Prepare the APS requests to get completed by the doctor,


• Follow up with the doctor to make sure the paperwork is being processed,


• Get in touch with the medical institution for copies of any test results,


• Pay the medical institution for these test results,


• Keep in touch with the underwriting team to inform them of your progress,


• Ensure that you have assembled all the required information,


• Deliver all documents to the underwriter.

Clearly there is a lot to do, and this is where Keyfacts comes in. We can help you with all of these tasks.

Here’s what we do:

• We offer telephone interviewing and underwriting services – often the first step in gathering the required applicant medical information.
  
  
• We provide complete APS collection service. All you have to do is provide us with the applicant’s authorization.
  
  
• Once we have received the order and the applicant's authorization, we get in touch with the medical community to secure the requested information as soon as possible.
  
  
• Our database of over 100,000 doctors, specialists, hospitals and clinics ensures quick access to the medical community.
  
  
• We have strong relationships and in some cases agreements in place with numerous medical institutions in order to expedite receipt of required medical information.
  
  
• We keep you informed via our tracking database – directly accessible from this website. Go to Client Login.
  
  
• Our follow-up process is fully automated and we provide status reporting for our insurance clients as to our progress with the information retrieval process.
  
  
• We review the request against the information delivered to ensure that everything requested has been properly received.
  
  
• We also offer inspection services from our experts through telephone interviews:
  
  
  • Personal life/2-year/3-year/5-year reports and more,
    
    
  • Financial,
    
    
  • Lifestyle/avocation/health report,
    
    
  • Public records,
    
    
  • Motor Vehicle Reports (MVR),
    
    
  • Business beneficiary report.

For details, go to Inspection Reports.

Here’s how we can help you:

• Our comprehensive database and long-standing relationships ensure the quickest information turn-around possible,


• Our reviewers ensure that no information is missing, for maximum efficiency,


• Our nation-wide staff of call-center employees make over 50,000 follow-ups a month to the medical community – politely, ethically and professionally – to ensure that the required information is being gathered and completed as per your request.


• Our nation-wide staff of Customer Service employees are on top of the entire process and are only a phone call or e-mail away. They are there for one purpose – to take care of you.

Tips on how we can work together to further speed up the policy approval process:

• Let’s get connected! Keyfacts has found that turnaround time is significantly reduced when system-to-system transfer is implemented between the insurance company's network and our own. This type of connection allows Keyfacts to send information from our computer system directly to your system.
  
  We have already helped a great number of our customers reduce their time service in this manner. Your professional IT staff, along with support from our own IT team, can set up this service on your systems. Please contact your local Keyfacts representative for further information.
  
  
• Chose Keyfacts as your one-stop information shop.
  
  More than one call to the doctor or medical archivist can create frustration that may lead to a longer cycle time for the return of information to you. Let us take care of it. We have developed effective approaches to facilitate cooperation and timely results.
  
  
• Let us take care of your tele-interviewing needs.
  
  We have invested heavily in this offering and have created dynamic questionnaires that yield very accurate first-level information results. Tele-interviewing can be a powerful decision-making tool, and we can handle it, providing you with objective and informed results. This will free up your agents' time, allowing them to reach more potential clients.

Get your agents educated and they will earn credits toward their permit renewal!

As a member of the insurance community, you are required to keep up with changes in the industry through courses, seminars and presentations every year. Keyfacts offers a services presentation which has been approved for Continuing Education (CE) credit in the Western and Central regions of Canada, and Professional Development Unit (PDU) credit in Québec.

Contact your nearest regional office to arrange for a Keyfacts services presentation at your premises.