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Medical Community
The medical community includes doctors
and their administrative assistants, medical institutions and the medical
archivists.
Your challenges:
- As a physician, you’re
faced with an increasing patient workload and at the same time are
asked to complete administrative requests such as APS reports.
- As
the medical institution's or physician's administrative assistant,
you’re always short of time. You’re scheduling appointments, answering
the phone, managing the office, the list goes on!
- As a medical archivist,
you're challenged by an ever increasing volume of requests for APS
and other medical reports while insurance people, their agents and
clients are constantly calling, asking "Where's that report?"
Here’s what we do:
With Keyfacts, you
can dispense of your obligations to the insurance community as quickly
and completely as possible:
- We manage the medical record collection
process for you:
- Validate the contact information,
- Contact you
via fax, with telephone follow-up, to initiate the medical record
collection process,
- Provide you with convenient information delivery options,
- Collect
the medical information, review it to ensure completeness, and
pass it on to the right person at the requesting insurance company.
- We ensure strict adherence to federal, provincial
and institutional confidentiality regulations every step of the way.
- We’re
your one-stop shop for all administrative and contact functions related
to APS and medical record retrieval services, including payments and
records forwarding.
- We are the leading company in Canada to help
medical archivists distribute medical information to insurance underwriters.
- We
work with the advisory and insurance communities to operate as a buffer
between you and your callers from these communities, combining follow-up
requests to just one call from one place.
Here’s how we can help you:
- With Keyfacts
in charge of collecting the medical information, you avoid getting
extra calls from insurance agents.
- We contact you in a non-intrusive
and efficient manner, and maintain the calling schedule in our call-centre
database.
- Our method of contacting you is flexible, and we can
follow up by fax or phone as preferred.
- We give you many options
in delivering the APS information – by fax, via secure CMA website,
by dictation, verbal via the phone, courier or mail – whichever way
is easiest for you.
- Keyfacts is the only APS provider in the industry
to have an agreement with the Canadian Medical Association where CMA
members (physicians) can access and complete an APS report
via the CMA website.
To do this, go to CMA's Attending
Physician Statements page.
- We
keep abreast of health information legislation to identify any changes
in the way medical information must be retrieved, processed, archived
and delivered. Through our knowledge of current legislation and practices,
you can rest assured that the APS consent form is always correct and
up-to-date, thereby avoiding major delays in processing.
- We have
over 90 employees dedicated to obtaining APS reports, reviewing these
reports closely and ensuring that the requested information has been
received.
- All Keyfacts personnel are bound by strict confidentiality
agreements regarding the applicants' medical information.
- In remote
areas where response may be slow, we research with doctors to find
new alternatives that can help speed up the process.
Tips on how we can work together to further
speed up the information gathering process:
- We streamline any questions
doctors may have through our dedicated doctor’s lines:
- Western Canada:
866.663.0714
- Central Canada: 800.353.2049 ext. 3792
- Québec
and Eastern Canada: 888.493.2319
- We are open to working out communication
methods that are convenient and beneficial to both parties.
- As doctor’s assistants, please let us know
if you’re moving, we’ll update our information database accordingly.
- Give
us suggestions on how we can better serve you – we’re constantly
looking for ways to improve our service offering.
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